Hi Friends,
Important lesson for my freelance copywriter brethren today…
Like me, you probably get lots of requests to “rewrite” sales letters for clients.
I used to welcome these requests because on the surface they look like an “easy gig”.
The client will say to you…
“The current letter’s not converting that bad, but I’ve seen your stuff and I know you could make it really killer.”
That’s where your Ego steps in and pushes your Logic aside like the uptight nerd he is and says, “Give me the phone… I’ll handle this one.”
“Hello client, Ego here… yes, looking at your letter I can see where the writer dropped the ball on you… big time!
“What’s that? Oh, YOU wrote the letter yourself?
“Ah, well, then… hrm-mm… it’s quite good… in parts. You’ll definitely need a seasoned pro if you’re going to improve on a letter of this quality.”
So, now (thanks to Ego) you’ve agreed to take a reduced fee for what will surely be an easy task of improving sub-par copy by simply waiving your magic wand across the page.
You turn in the new copy. The client is dazzled by your skill. “It reads SO much better,” he tells you. “I can’t wait to get it up and throw traffic at it.”
And that’s when it hits you. All the things you DON’T know about this client’s campaign.
All the things that Logic would have covered (and charged accordingly for) and Ego could care less about.
Like…
- Do your clients AdWords still match the crafty new headline you wrote?
- Will he be adding new design elements, like images, to the page without you seeing them?
- What about a video? Will it match the hook of the letter?
- Did the first letter nail the driving motivation of his best prospects, or was it merely a guess?
- What changes in the market could be secretly skewering his conversions?
Just to name a few.
See, that’s the difference between thinking of yourself as a “good copywriter” or a “marketing consultant who writes great copy.”
A “good copywriter” is happy take money for writing what the client wants — and letting them worry about the pesky details of marketing.
A “marketing consultant who writes great copy” only takes a job where he is paid to spend the time necessary to fully understand which changes to the campaign will give it the best shot at bumping conversions.
The difference is night and day — for both freelancer and client.
I stopped accepting offers to “rewrite” sales pages a while back because while you can get lucky and bump conversions by simply improving the writing…
… the other side of the coin was a distraught phone call from a person with the same name as the client who “loved your copy” demanding to know why your awesome sounding new copy is converting worse than the old clunky version.
When that happens it’s time to go back and do all the work you should have done in the first place, then rewrite the copy again, plus tweak the AdWords, and consult on the new images — and the new video… and everything else Ego had no interest in.
Except now you’re getting paid for none of it, and the client sees it not as great service, but you patching the hole you ripped in his campaign. Because that’s pretty much what it is. And you’ll be doing it at the expense of the other project you’re supposed to be working on instead.
When you’re through — even if it does work out for the better — do you think that client will be singing your praises or coming back to you next time?
Unlikely.
So, if you’re a freelance copywriter who is still accepting simple “rewrites”, consider how much effort goes into gaining a new client… and how valuable their happiness is to your business… compared to how costly a simple “easy gig” rewrite can be to your schedule — and your reputation.
Then stuff your Ego in a box, tape it shut and only let him for air when appropriate. Which — unless you’re a rapper or a professional wrestler — is just about never.
{ 10 comments… read them below or add one }
Thanks, Kevin, that sounds like something I’d probably do. Though I’m a proven good sales writer, most of my work has been strictly on the writing end. There has always been a marketer in charge of the overall process to guide me. I’ve learned a fair bit about marketing through several courses and from someone who took me under his wing, but I still think like a writer, not a marketer.
Sounds like this could cause me problems if I’m not careful.
Cheers,
Tim
Kevin,
So true. I don’t do “re-writes” unless I get the whole gig. It’s all about congruency. Harlan drilled it into me that you must have a common voice throughout the campaign, or it’s going to hit the reader with a sort of “mixed message.”
Your post serves to put an exclamation point on that. Thanks.
Harlan’s good like that, isn’t he, Kevin?
Mastering the ability to say “no” is among the widest gaps that separate the successful freelancers from those who tread water. It’s a counter-intuitive method, so it takes a while to get sometimes.
Glad to hear you made it over.
Kevin
Good insight, Tim. You’re right, it’s the writer in us who succumbs to ego. When it comes to running your own biz, you quickly realize time is money and everything’s got to be weighed on that scale. Short-sighted mistakes will cost you.
Tough part is, the only way to truly learn this is by screwing it up a time or two. But most of us quickly discover the outer limits and adjust accordingly.
Thanks for your comment.
Kevin
Nice blog!
I think you need to define exactly what you’re trying to achieve with your writing. In direct marketing everything can be measured and quantified, You test your headline, offer and how well your copy converts into orders. Sometimes when testing small changes you will discover a huge change in response which is money or return on investment.
Tim Little
Publisher, MarketingListBroker.com
Good point, Tim. All the more reason freelancer copywriters need to dig in deep with their clients and get the job done right.
Thanks for joining in.
Kevin
You hit it on the head with this, for me. I’ve never accepted re-writes based on my gut feeling: The one that always said, “What if you’re copy converts worse than the original, no matter how good it is?”
Always good hearing form you, Rezbi.
That’s a good instinct to have, but the next thought should be…
“What is it worth to me and this client to make sure we get it to convert better.”
or…
“How do I set clear boundaries on what they are getting for the fee they pay me.”
What got me into trouble early on was following the client’s assumption that “better written copy” alone would increase conversions.
That’s why you should always approach things as a “marketing consultant” first, and never just a “writer.”
Kevin
That sounds to be pretty much the perfect approach.
I really should be doing that, anyway.
Being a student of Drayton Bird and learning about all aspects of direct marketing, I think I have all the tools necessary to put in place all the necessary bits to make such an approach work like gangbusters.
I really should put it to use now.
Thanks, again. That’s some good advice you’ve given.
” Simply Waving Your Magic Wand Across The Page ” LOL.
Kevin, that’s classic. Aren’t ego’s great.
Love it!
Bill Jeffels